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Why Pune Airport Sucks Omkar Goswami
So, here I am, at Shanghai suffering from severe
depression. Here is a 18 million strong megalopolis that is
light years ahead of Delhi, Mumbai, Bangalore, Hyderabad,
Chennai and everything else you could possibly think of in
India. Shanghai exhilarates and depresses. Exhilarates to
witness how China has been able to build a classy first world
city which has to be seen to be believed. Depresses because I
cry for India’s wilderness years, when we ought to have
concentrated on building world class physical infrastructure,
but wasted them in debilitating debates on the political economy
of what has to be one of the most glacial pace of economic
liberalisation.
Sitting in Shanghai, I have thought of Pune
Airport on several occasions and got enraged. The anger has
nothing to do with Shanghai per se. Both the airport and the
city of Pune have become nightmares of their own accord. It is
just that each visit to Shanghai makes me acutely aware of
India’s terrible infrastructural inadequacies. And since I’ve
been visiting Pune once every ten days over the last three
months, its becoming obvious to me how far behind the curve we
are, especially for a city that wants to become yet another
software and IT hub of India.
In seven of the last eight trips to Pune, the
queue for security has been over 150 passengers long, snaking
around the terminal in myriad ways depending on the artistic
whims of the CISF security personnel. But that’s not all. There
are two X-Ray machines for checking hand baggage in Pune.
However, during the peak hours, one only is kept operational. Do
you know why?
Because, with only one magnetic gate for the
males servicing just two frisking counters, there is a mismatch
between frisk points and X-Rays. So, instead of redesigning the
security bay to create at least two additional frisking posts,
the CISF has opted for a classically Indian solution — shut down
one machine and elongate the queue. Clever passengers have tried
to short circuit the system by arriving for security at the time
of the final boarding call. Obviously everyone can’t play that
game; and since India has no dearth of this type of cleverness,
the experiment has typically backfired.
Normally, CISF personnel in most airports are
both polite and efficient. Pune is an exception. The team feels
that it is suffering; its leader is a guy who struts around and
does precious little; and its basic view of world is that if we
are getting it in the neck, why not the passengers.
The outcome: seven of the eight flights that I’ve
taken from Pune to Delhi in the last three months have been
between 45 minutes to an hour and a half late. That’s almost
entirely due to apron inadequacies, loading problems and the
delays at security. Published: Business World, December 2005
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